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Ke Ola Hou: Community Navigators Restoring Health

For almost 50 years, KKV has provided a full range of health and support services to the residents of Kalihi Valley, including those living in four of the state’s largest public housing developments. The majority of residents at The Towers of Kūhio Park (known as KPT) and directly adjacent at Kuhio Park Terrace Low-Rise and Kūhio Homes are of Asian/Pacific Islander ancestry, and most are best served in languages other than English. Located on the ground-floor of one of the Towers, KKV’s Ke Ola Hou Health Clinic is an on-site satellite clinic, easily accessible to KPT residents (and non-residents) looking for healthcare support. As in its name, the goal of Ke Ola Hou is the restoration of health.

 

Here, the community can receive assistance in a large range of services: primary care, behavioral health, case management, caregiver support group, group medical visits and health education, nutrition counseling, social/legal advocacy for individuals and families who are facing systemic legal or social barriers to good health, and referrals. Our team of highly-skilled, multi-lingual community navigators serve as the key connectors between our community and our services. With roots in Auckland, Chuuk, and Nepal respectively, Rebecca Seumanu, Amenina Opet, and Nabin Oli are the community navigators at Ke Ola Hou helping everyone who walks through the clinic doors. In their own words: “We try to promote this as a community hub.  We don’t ask if [visitors] have an appointment, we say ‘What do you need?’”

Rebecca Seumanu, affectionately referred to as Auntie Rebecca, was hired by KKV’s Elder Care Program in 2003. In 2004, she transferred to the Public Housing Program where she later became the Public Housing Program Coordinator. She is a Super Auntie and respected leader in the community whose many hats include Program Coordinator and Case Manager. At Ke Ola Hou, Auntie Rebecca runs the caregiver support groups, food bank distribution, and provides Samoan language interpreting for those who are better served in their Mother Tongue. She is a bridge between the main clinic and the community, keeping in touch and understanding how she can navigate available resources to meet the complex needs of KPT residents.

Amenina Opet was hired by KKV as an Outreach Worker in 2010. In 2012, she became KKV’s Seams Wonderful Program’s Project Coordinator.  As a community navigator she also wears many hats. Along with being the Seams Wonderful Project Coordinator, she is a Case Manager, and an Outreach Worker. Amenina supports KPT clinic by providing Chuukese interpreting for residents and, when needed, assists patients with resumes, job applications, and unemployment benefits applications. Many times, she even walks with residents to the welfare office to interpret and advocate for them.

Nabin Oli was hired by KKV in 2016. Trained as a medical doctor in Nepal, he has devoted his career to giving care to those who most need it. Nabin now works as a community navigator with the title of Care Coordinator, Community Health Worker, and Health Advocate. At KPT, he coordinates primary services for patients and helps residents secure transportation, supplies, medication, food, and specialist care appointments.

“Rebecca, Nabin and Amenina mean so much to us here at KPT. Frankly I don't think I would have been able to build up a patient base without their support. They are highly respected and trusted in the community here by our patients. And they know everything about the families and what's going on in their lives because the patients feel comfortable opening up to them. So while the providers are focusing on their medications, preventative care and medical needs, they are able to fill us in on all the gaps about what's going on in their personal lives which may be impacting their health...that we would not likely have known about.  Plus they take so much initiative to help our patients out in any way they need... outside of their job description (and do so because they are truly kind people not looking for kudos or praise).” Dr. Melissa McKinney, Family Doctor at KKV’s Ke Ola Hou Health Clinic at KPT